Feedback template

Free customer satisfaction (CSAT) survey template

Find out how satisfied your customers really are. This CSAT survey template pairs a quick satisfaction rating with targeted follow-ups and shows you completion analytics.

What's included

  • Satisfaction rating (CSAT)
  • What drove the score
  • Ease-of-use rating
  • Open comments
  • Completion analytics

Great for

  • Post-purchase CSAT
  • Support ticket follow-up
  • Onboarding check-ins
  • Product satisfaction

Frequently asked questions

What's the difference between CSAT and NPS?

CSAT measures satisfaction with a specific experience; NPS measures overall loyalty. We have templates for both.

Is the CSAT survey free?

Yes, with generous free responses; Pro unlocks unlimited responses.

Can I see drop-off?

Yes — analytics show completion rate and where respondents drop off.

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